1. The Customer. The person, persons or company buying the item from Onestop Flagshop.
2. The Seller. The owners of the online website called Onestop Flagshop.
All payments are made through the Paypal gateway. Should the Customer not have a Paypal account, most major credit and debit cards can be used. Customer’s payment details are handled solely on the Paypal site so the Seller does not have access to the customer’s financial details. Further information can be found on the Paypal site. The Seller will have access to the Customer’s name, postage address, email address and telephone contact number to expedite delivery of the items purchased by the Customer. All customer’s details will be held in the strictest confidence, at no time will the Seller give, sell or communicate the Customer’s details to any other person or company.
Refunds equal to the cost of the purchased product are available to Customers for products that are unused, undamaged by the Customer and returned either in the original packaging or the Customer’s packaging which provides reasonable protection from damage in transit and in reciept of the Seller within a period of thirty days from date of purchase. In the event of the product being defective in its manufacture, damaged in transit to the Customer or the incorrect item sent, the return postage will be paid in addition to the cost of the product.
The Seller will make every attempt to stock at least one of all the products shown on the website and will remove any product from the website when it is out of stock. In the event of a potential Customer requiring a higher number of a specific product than held in stock at that time, the Seller will attempt to obtain further supplies, but cannot be held responsible if no longer available from its manufacturer.
The Seller displays an image of the product for sale on the website, but cannot be held to account for any slight inaccuracies found. In the unlikely event of the product being unsuitable for use due to image discrepancies, the Customer has the right to return the product to the Seller who will refund the cost of the item and the return postage.